Thank you for buying our software product. We ensure that our users have a rewarding experience while they discover, assess, and purchase our software product, whether it is an Starter or Professional.
Our refund policy is as follows:
- Cancellation & Refunds:
1.1 For Starter:
Per our Master Subscription Agreement, you can only reduce or cancel once you have reached the term of your agreement.
Except as otherwise specified in the applicable Order Form, all User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter). Customers must provide written notice of cancellation or reduction at least 30 days before their contract auto-renewal date.
1.2 For Professional:
Raise refund request within 10 days of purchase of software product. Money back guarantee is void if the participant has accessed more than 25% of software product.
If you raise a refund request after 10 days but within 30 days of purchasing the software product, you will receive 75% of the total amount paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the software.
- Refund request can be initiated in following ways
Please reach out to our support team through our email -firstname.lastname@example.org.
- Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
Note: All refunds will be processed within 10 working days after the refund request is approved by Sai Venkata Kayan Softech Pvt Ltd.